At Babitique we want you to be totally happy with your purchase, however we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online and in store from Babitique.
RETURNS & RMA NUMBERS
You may return goods ordered online with us for a refund up to 14 days from receiving goods. Please note this does not apply to goods that have been personalised.
For more information on returning an international order please contact us at email@example.com.
Before returning your item(s) please request a returns RMA number using the link provided below. This will help us to track your return and ensure you receive your exchange or refund promptly.
You may cancel an order placed with us for full refund up until the point of dispatch by simply contacting us by email. After such time as the items have been dispatched it would fall under our returns guidelines.
FAULTY OR DAMAGED GOODS
If you receive your item(s) damaged you must make our team aware as soon as possible and we will arrange a "return and replace" of the damaged item(s). Simply pop the products back in the box they were delivered in and we will let you know when we will pick them up and replace them.
Once we receive your item(s) back, our returns department will inspect and restock the item(s). Once our returns team have done this, an automated refund is then processed by our accounts team back onto your original payment method, all refunds will be minus the shipping costs. The funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.